GDPR / Privacy policy

GDPR and our privacy policy

Helping Hands’ privacy policy describes how we treat your personal information within the scope of our work.

In order for our aid work to operate, we sometimes need to process personal data and we want you to feel safe in how we handle it. The type of personal information we collect and handle depends on the contact you have with us. This can be your personal contact information, such as your name, mobile phone number, e-mail address, physical address, as well as invoice and postal address. The information may also be needed in different agreements. The personal information that reaches us, for example via Swish, is necessary in order for us to receive your gift. We do not disclose your personal data to third parties.

When contacting companies that primarily donate textiles, we may also need contact information. These can then be used to communicate with you, send a Christmas greeting, thank you or tell you what results have been achieved. We also store certain personal data in accordance with what is required by law. Your personal data is handled in accordance with the data protection regulation. Personal records are removed when they are no longer needed. You can request cancellation of your data at any time. If you believe that Helping Hands has treated your personal data incorrectly, you have the right to lodge complaints at the Data Inspection. 

Information that we may need to collect is used, for example, for goodwill-generating activities, such as marketing or statistics. At Helping Hands’ website, we use a statistical program to get information about the number of visitors. No personal data is tracked, stored or sent to third parties. This also applies to your IP address which remains completely anonymized. In practice, this means that we cannot see, store or save the IP addresses that visit our website.

The organization Helping Hands is responsible for personal data, which means that it is Helping Hands who is responsible for the personal data that is processed within the scope of our work and that the treatment complies with applicable legislation.

We use cookies for the website to function optimally. A cookie file is passive and cannot spread computer viruses or other malicious programs and it contains information in anonymous form. We do not save any personal information via cookies. On some of our pages, we use video links to YouTube which in turn use cookies to track the use of the video in question. If you choose to watch external YouTube video links that are available on the website then YouTube’s privacy policy will apply. 

You can remove any cookies that are on your computer at any time and set your browser so that it does not accept any cookies. In that case, you may need to change certain settings each time you enter a website, which may cause some services and functions work incorrectly.